1. When you choose a backup service plan or free trial in the “Pricing and Download” section, you can register an account online and immediately download the software. For more information on installation, see “Installation Instructions”.

2. Your initial backup will backup all your selected data files. Subsequent backups will scan for files that have changed since the previous backup, and only those changed files will be backed up. The benefit of this is that after the initial backup, all future backups are typically very quick and efficient.

3. Your data is encrypted before leaving your computer on each backup. It then is sent via the internet to our secure, monitored data center. When restoring data back to your computer, the data arrives back onto your computer still in encrypted format. It is then unencrypted only after returning safely to your computer. Rest assured, your data is never on the internet or at our data center unencrypted.

4. When you click on the icon on your desktop you will see an easy to navigate screen that will allow you to easily perform many tasks. It is simple to:

• Schedule your daily online backups by clicking on “Options”
• Run a backup at any time by clicking on “Backup Now” button
• Choose which files to backup by using the familiar interface
• Retrieve any files by clicking on the file
• See a log of completed backups including all new files that were backed up
• Get immediate help by clicking on “Help” link
• See when your last backup was, and when your next backup is scheduled